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Privacy Policy
This Privacy Policy explains how Red Cherry Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to Australian players, including how to request access, correction or deletion of personal information and how to withdraw consent to marketing.
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About this Privacy Policy
Red Cherry Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the website, account services, customer support channels, promotions and other related interactions. It should be read together with the website’s Terms and Conditions and any other notices shown when information is collected.
On this page
By using the website or providing information, you acknowledge that your information may be handled for the purposes described in this policy. Where consent is required, it will be requested in an appropriate way. You may withdraw consent for activities based on consent, such as certain marketing communications, by following the available instructions or contacting privacy support. Withdrawal of consent does not affect processing that is required to operate your account, meet legal obligations, prevent fraud or protect the website.
This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on the website. The date or version shown with the policy may help you identify the latest changes. You should review this page periodically, particularly before providing new information or using a new service.
Information covered by this policy
Personal information is information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the website. Some information is needed to create and operate an account, while other information is generated automatically when you browse the website or use particular features.
Information we may collect and why we use it
A casino website typically handles several categories of information. Red Cherry Casino may collect information that you provide directly, information created through your use of the services and information received from service providers or other lawful sources. The information may include the following:
- Account details, such as your name, date of birth, contact details, login information, account preferences and other information needed to create or maintain an account.
- Verification information and documents, such as identity documents, age or eligibility information, address details and supporting information requested for account verification, security or compliance checks.
- Payment and transaction records, such as deposits, withdrawals, payment method details, transaction dates, amounts, account balances, bonus or promotional activity and related records. Payment providers may also process information under their own privacy policies.
- Technical, device and usage data, such as internet protocol address, browser type, operating system, device identifiers, approximate location, pages viewed, session activity, access times, referring pages and information about how you interact with the website.
- Cookie and similar technology data, including information used to remember settings, maintain sessions, understand website use, support security and measure the effectiveness of communications.
- Communications and support records, including messages, enquiries, complaints, documents or other information you choose to provide when contacting customer support.
- Information connected with responsible play, account safety, fraud prevention or service restrictions where that information is relevant to operating the account and meeting applicable obligations.
How information is used
Information may be used to provide and manage the website and casino services, create and secure accounts, process transactions, respond to enquiries and maintain accurate account records. It may also be used to check identity and eligibility, detect suspicious activity, prevent fraud, investigate security incidents, manage risks and protect players, the website and service providers.
Information may be used to meet legal, regulatory and record-keeping obligations that apply to online gambling services and financial transactions. It may also be used to enforce the Terms and Conditions, resolve disputes, maintain technical systems, improve website performance, test features, prepare internal reports and understand general usage trends. Where possible, reporting and analysis may use aggregated or otherwise less identifiable information.
If you choose to receive promotional communications, information may be used to send news, offers or other marketing that may be relevant to your account or interests. You can opt out of marketing at any time. Opting out of promotional messages will not normally stop essential service communications, such as account, security, transaction or other messages needed to provide the services.
Cookies, sharing and protecting information
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on, or associated with, your device. Some are necessary for core functions, including account sessions, security and navigation. Other cookies may help remember preferences, understand how the website is used, improve performance or support marketing measurement.
You can manage or remove cookies through your browser settings. Your browser may allow you to block all cookies, accept cookies only from selected websites or delete stored cookies. If you disable necessary cookies, parts of the website may not work correctly, and you may need to enter information again or repeat certain steps. Cookie controls do not always remove information already collected for other lawful purposes.
When information may be shared
Personal information may be shared where this is reasonably necessary for the purposes described in this policy. This can include sharing with technology, hosting, payment, identity verification, fraud prevention, customer support, analytics, security and communications providers that help operate the website. These providers should only receive information relevant to the services they provide and may be subject to contractual, professional or legal confidentiality requirements.
Information may also be disclosed where needed to comply with a lawful request, court process or other legal requirement; to investigate suspected fraud, money laundering, cybercrime or other misuse; to protect the rights, safety and property of players or the website; or to establish, exercise or defend legal claims. Information may be shared as part of a business transfer, restructuring or change in service arrangements, subject to appropriate privacy protections.
Security and data storage
Reasonable technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission and limitations on who may view information. No website, online account or method of transmission can be guaranteed to be completely secure, so you should use a strong, unique password and keep your login details confidential.
Information may be stored or processed by service providers in Australia or other locations where they operate. When information is handled in another location, appropriate safeguards and contractual arrangements may be used where required. Access to information is limited to people and providers who need it for an authorised business, service, security or legal purpose.
How long information is kept
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, why it was collected, account and transaction history, security needs, dispute periods and applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification of your identity, you may ask about the personal information held about you and how it is being used. You may also ask for information that is inaccurate, incomplete or out of date to be corrected. In some circumstances, you may request deletion of your personal information or ask for processing to be limited. A request to delete information may not be available where the information must be retained for legal, security, transaction, dispute or other legitimate reasons.
How to exercise your data rights
To make a privacy or data request, contact support@redcherrycasino.best. In your message, explain what you are requesting and provide enough information for the relevant account or records to be located. You may request access to your data, correction of your data, deletion of your data, or withdrawal of consent to marketing. If you are withdrawing marketing consent, you can also use the unsubscribe option included in a promotional message where available.
- Access: ask for a copy of personal information held about you, together with general information about how it is used.
- Correction: tell us which information is inaccurate or incomplete and provide the correct details where appropriate.
- Deletion: ask for personal information to be deleted where there is no continuing lawful reason to keep it.
- Marketing consent: withdraw permission for promotional communications at any time. Essential account and service messages may still be sent.
- Questions or complaints: contact privacy support if you have concerns about the handling of your information or believe this policy has not been followed.
For security, additional information may be requested to confirm that a privacy request relates to the correct person. This helps prevent personal information from being disclosed to someone who is not authorised to receive it. Requests will be considered within a reasonable timeframe. If a request cannot be completed, in whole or in part, an explanation may be provided where permitted.
Information about third-party websites
The website may contain links, payment options or integrations provided by third parties. If you follow a link or use a third-party service, that provider may collect and use information under its own terms and privacy policy. Red Cherry Casino is not responsible for the privacy practices of websites or services that it does not control. You should review the relevant third-party information before submitting personal details.
If you have questions about this Privacy Policy or want to exercise a privacy right, please contact support@redcherrycasino.best. This contact is available for access, correction, deletion, marketing consent and other data-related requests.
